ONLINE PURCHASE 30-DAY RETURN POLICY
We hope you are delighted with your Harry Winston merchandise.  If for any reason you wish to return your purchase from this Site, we will accept merchandise without custom engraving, in its original condition, within 30 days of the date of delivery.

Returns to Salons

Merchandise may be returned in person to any Harry Winston salon located in the continental United States for merchandise credit only.

 

Returns to Sales Support

On-line purchases returned to Sales Support in our corporate office in New York will be eligible for a refund or merchandise credit. 

 

Returns must be shipped for processing to:

 

Harry Winston, Inc.

718 Fifth Avenue

New York, New York 10019

Attention: Sales Support

 
Our Return Procedure

Once we receive your returned merchandise and it is accepted for return, your refund or new item will be processed within a few business days.  Upon receiving your return, the item will be reviewed by our Quality Assurance Department.  Please note that merchandise showing signs of wear or those that have been altered, resized (by a jeweler other than Harry Winston), or damaged in any way will not be accepted for return.  Engraved merchandise may not be returned.  Returns without a Return Authorization Form or merchandise that is improperly packaged will not be accepted for return.

How to Prepare a Return

Your Return Authorization Form

Please call 1.866.562.0170 or e-mail salessupport@harrywinston.com to obtain a Return Authorization Form.  If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you.

Package Your Return

The merchandise returned must be received in saleable condition together with the Return Authorization Form, copies of any email instructions received from Customer Support, appropriate sales invoice and all original packaging and enclosures.

Shipping Your Package

We recommend shipping merchandise for return via Federal Express for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment.  We will not assume responsibility for reimbursement or compensation if a package is lost, stolen, or mishandled.

These instructions must be followed exactly; failure to do so will prevent the processing of your return.  If you have any questions about our return procedure, please contact us at 1.866.562.0170 or e-mail salessupport@harrywinston.com.