ONLINE PURCHASE CUSTOMER SERVICE
TO PLACE AN ORDER
Customers can purchase online via the Harry Winston website 24 hours a day, seven days a week. If you have problems or need further assistance with your purchase, please contact Customer Service, which is available Monday- Friday, 9:30 am to 5:30 pm EST. You may contact Customer Service by emailing salessuport@harrywinston.com or by calling 1.866.562.0170.
ONLINE PURCHASE PAYMENT METHODS AND SALES TAX
Harry Winston accepts American Express and bank checks for payment. Harry Winston charges state, county and local tax as required by applicable law. Shipments to the following states are subject to tax: California, Florida, Illinois, Nevada, New York, and Texas.
ONLINE PURCHASE SHIPPING AND GIFT PACKAGING
Harry Winston ships all orders via Federal Express Overnight as a complimentary service to our clients. Orders are shipped approximately 3-5 days after receiving payment. Orders will arrive in a signature Harry Winston gift box. A gift message is created in the checkout process. The message will be printed on a gift card with matching envelope and included with the order. View complete Shipping Information.
ONLINE PURCHASE RETURN POLICY
PRODUCT CARE
Diamond jewelry should be handled carefully. It is best to avoid contact with hard / abrasive surfaces. Gemstones can scratch other gemstones and wear away at precious metals.
JEWELRY REPAIR
Over time, your jewelry will require professional cleaning and servicing. We encourage you to bring your Harry Winston jewelry to a Harry Winston salon near you or contact our Sales Support Team at 1.866.562.0170 for any questions.